Our Team
Our team is what sets us apart! We look for people who are not only qualified and experienced, but who are also passionate for giving high quality and efficient service, who speak the same language of our clients and who love to make a difference among other services.
Your first contact to ARA Tours will probably be with our competent and multilingual Customer Experience department. a group of Costa Ricans, Germans, Swiss and one Austrian. We are therefore happy to attend you in the following languages:
- English
- German
- French
- Spanish
Meet the ones that work with passion to provide you the best experience in Costa Rica!
Management
Sandra Haun
Commercial Director & A&K General Manager, DMC - Costa Rica
Marco Thomas
Deputy Manager A&K
Customer Experience
Christine Pohnitzer
Commercial Manager
Bernardita Alvarado
Business Development Executive
Customer Experience Team 1
Daniel José Campos
Customer Experience Team Leader (Team 1)
Manuel Gómez
Customer Experience Agent
Francisco Rojas
Customer Experience Agent
Mario López
Customer Experience Agent
Ana Lucía Rojas
Customer Experience Agent
Angélica Olivares
Customer Experience Agent
Lola Valentin
Customer Experience Agent
Customer Experience Team 2
Alice Henke
Customer Experience Team Leader (Team 2)
Annika Pagels
Customer Experience Agent
Mabet Cerdas
Customer Experience Agent
Corinne Abplanalp
Customer Experience Agent
Yendry Azofeifa
Customer Experience Agent
Markus André
Customer Experience Agent
Customer Experience Team 3
Stefanie Braun
Customer Experience Team Leader (Team 3)
Ana Belén Rodríguez
Customer Experience Agent
Catalina Mora
Customer Experience Agent
Rachell Trejos
Customer Experience Agent
María Mora
Customer Experience Agent
Mariel Alvarado
Customer Experience Agent
Kim Nicole Krause
Customer Experience Agent
Akorn
Jennifer Bustamante
Team Leader Akorn
Direct Team
Aline Reifferscheidt
Customer Experience Team Leader (Direct)
Groups Team
Christina Hermann
Group Sales Manager
Yoselyn Barrantes
Customer Experience Agent
Jacqueline Arce
Customer Experience Agent
Carolina Masís
Customer Experience Agent
Isaac Zamora
Customer Experience Agent
A&K Team - Sales
Elizabeth Olivares
Team Leader A&K
Marilyn Rodríguez
Travel Consultant A&K
Eddie Rodríguez
Travel Consultant A&K
Diego Matamoros
Travel Consultant A&K
A&K Team - Operations
Iris Gharbi
A&K Operations
Operations
Kit Wan Chan
Operations Manager
Monserrat López
General Operations
Roberto Ramírez
General Operations
Deily Chinchilla
General Operations
Ariel Vargas
General Operations
Javier Quesada
General Operations
Airport Guides
Josef Vacek
Airport Guide
Sonia Herrera
Airport Guide
Sugeilyn Elizondo
Airport Guide
Evelyn Marin
Airport Guide
Product Department
Adriana Brenes
Product Manager
Tatiana Salazar
Product Agent
Alexandra Lizano
Product Agent
Tatiana Arroyo
Product Agent
Francisco Urcuyo
Product Development Specialist
Bryant García
Operations Coordinator
Connectivity & Processes
Adriana Arroyo
Connectivity & Process Manager
Database
Rebeca Hernández
Database Team Leader
María Fernanda Hernández
Database Agent
Jeimy Torres
Database Agent
Nathalie Díaz
Database Agent
Content
Sabine Schön
Content Agent
Andrea García
Content Agent
Sustainability
Sofía Soto
CST-Health & Safety Coordinator
Marketing & Branding
Marc Tschallener
Team Leader Marketing & Branding
Víctor Díaz
Graphic Designer
IT Support Team
Freddy Mora
Senior IT Workplace Administrator
Financial Department
Alejandra Ramírez
Accounting Team Leader
Johnny Quesada
Financial & Administrative Advisor
Claudia Pérez
Accounting Agent
Kendall Bermudez
Accounting Agent
Cristian Delgado
Accounting Agent
Lorena Ventura
Accounting Agent
Amanda Gómez
Accounting Agent
HR & Services
Marcela Zamora
Human Talent Manager
Saylin Guzmán
Administrative Assistant
Internal Services Team
Jensy Vargas
Housekeeping
Jesús Calderon
Security and Maintenance
Manuel Vargas
Security and Maintenance
Jose Nuñez
Security and Maintenance