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General Terms and Conditions (GTCs)

Dear customer:

Thank you very much for your confidence in ARA Tours. We are excited to welcome you to Costa Rica soon. The following general terms and conditions (GTCs) are the binding and contractual basis for a professional and trustworthy execution of your planned trip.


  • The general terms and conditions (GTCs) are sent to the customer together with the offer before the registration/contract conclusion.
  • With the travel registration, the customer provides ARA Tours with a binding offer to conclude a travel contract and thereby accepts the GTCs together with the complete range of services and prices listed in the offer.
  • The registration for a journey can be made in writing, orally or by telephone, as well as by e-mail.
  • In the case of online registrations, ARA Tours will immediately notify you by e-mail that the registration has been received. This confirmation does not constitute a confirmation of acceptance of the offer or the booking order.
  • The contract becomes legally binding when ARA Tours have confirmed the booking in writing.
  • If the content of the booking confirmation differs from the content of the travel booking, ARA Tours will make a new offer to which they are bound for a period of 10 days. The contract shall be concluded based on this new offer if the traveler gives his/her approval to ARA Tours within the commitment period. This can be done in writing, orally or by making a payment.
  • The customer (applicant) is responsible for all contractual obligations of his fellow travelers for whom he makes the booking as well as for his own, if he has agreed to this obligation by express and separate declaration.


  • Payment of the booking is due upon receipt of the invoice from ARA Tours no later than 45 days prior to departure. It is the timely receipt of payment on the business account of ARA Tours that prevails.
  • Short-term bookings under 45 days in advance are due immediately.
  • In the event of special terms of payment for individual service providers, an advance payment may be due at an earlier date, which will be informed accordingly and invoiced separately. This amount is deducted from the total invoice.
  • If the customer defaults on payment, ARA Tours is entitled to withdraw from the contract after issuing a reminder and setting a deadline and to be indemnified in accordance with point 5.
  • ARA Tours provides the customer with online general information on travel arrangements, the link to which will be sent by email after receipt of payment. The information in this document has been compiled to the best of our knowledge and belief. However, as individual provisions or partial aspects of the trip may change, no guarantee can be given for the year-round validity of this information.
  • Our airport tour guide hands over the specific travel documents (including voucher list) to the customer upon arrival or, if no airport pick-up has been booked, it will be handed over to the first hotel of the trip.


  • The services that are contractually agreed upon are determined by the service descriptions transmitted and by the details referring to them in the booking confirmation.
  • ARA Tours is bound by all information contained in the travel description. However, ARA Tours expressly reserves the right, for objectively justified, substantial and unforeseeable reasons, to declare a change to the service description before conclusion of the contract, of which the traveler will of course be informed prior to booking.


  • Changes or discrepancies of individual travel services from the agreed content of the travel contract, which shall become mandatory after conclusion of the contract and which have not been brought about by ARA Tours in bad faith, shall only be permitted insofar as the changes and discrepancies are not substantial and do not impair the overall layout of the booked trip. Any warranty claims shall remain unaffected if the changed services are defective. ARA Tours is obliged to inform the customer immediately in the event of changes or deviations in its services. If necessary, the customer will be offered a free rebooking or a free withdrawal.
  • ARA Tours can increase prices by up to 5% of the total travel price provided that at least 4 months have passed between the conclusion of the contract and the commencement of the trip and provided that this can be proven to take account for increases in transport costs, charges for certain services or a change in the exchange rates applicable to the trip in question which have actually occurred after the conclusion of the contract. Price increases based on the aforementioned circumstances shall only be permissible to the extent that the increase has an effect on the travel price calculated specifically based on the transport, tax and exchange rate components.
  • In the event of a subsequent change in the travel price or a change in an essential travel service, ARA Tours must inform the traveler immediately. Price increases from the 20th day before departure are not permitted. In the event of price increases of more than 5% or in the event of a significant change in an essential travel service, the traveler is authorized to withdraw from the travel contract without any additional fees.
  • The traveler must assert these rights immediately after the destination agency has declared the price increase or change in the travel service.


  • The traveler can withdraw from the travel contract at any time prior to departure. The date on which ARA Tours receives the notice of withdrawal is relevant. A written declaration of withdrawal is recommended to provide evidence.
  • If the traveler withdraws from the travel contract or does not participate in the trip, ARA Tours may demand compensation for the travel arrangements made and for the expenses incurred. When calculating the compensation, any expenses usually saved and any other possible uses of the travel service shall be taken into account. ARA Tours may flat-rate this claim for compensation in a percentage of the tour price, taking into account the following breakdown according to the proximity of the time of cancellation to the contractually agreed start of the trip:

The following cancellation amounts are calculated:

  1. Up to 45days before departure 50 US$ handling fee
  2. From 44to 30 days before the start of the trip: 25% of the trip price.
  3. From 29to 8 days before the start of the trip, 50% of the price of the trip
  4. From the 7th day before departure: 100% of the trip price
  • ARA Tours reserves the right to charge a higher concrete compensation instead of the above flat rates if it can be proven that significantly higher expenses than the applicable flat rate have been incurred. In this case, ARA Tours is obliged to quantify and substantiate the claimed compensation taking into account the saved expenses and any other use of the travel services.
  • The travel customer is at liberty to prove to ARA Tours that no costs or costs lower than those demanded by ARA Tours based on the above flat rates have been incurred because of the cancellation or failure to take the trip.
  • Until the start of the trip, the traveler can request that a third party take over his/her rights and obligations under the travel contract and take part in the trip. Any additional costs incurred as a result shall be borne by the customer.


  • If the traveler does not make use of certain travel services due to early return or for other compelling reasons, ARA Tours will endeavor to reimburse all saved expenses charged by the service providers. This obligation shall not apply if the services concerned are completely insignificant or if reimbursement is contrary to statutory or official provisions.
  • If the traveler chooses an accommodation, catering or mode of transport other than the one booked, or if he or she renounces to the services provided in whole or in part, no refund will be made.


  • ARA Tours can withdraw from the travel contract prior to the beginning of the trip or cancel the travel contract after the beginning of the trip if the following occurs:
  • If ARA Tours is informed prior to the start of the trip of important reasons relating to the person of the traveler which give reason to fear a lasting disruption of the trip. As such, the agreements "Withdrawal by the travel guest, rebooking, replacement person" shall apply.
  • Without observing a deadline, if the traveler, notwithstanding a warning by ARA Tours, permanently disturbs the execution of the trip or if he/she behaves in a manner contrary to the contract to such an extent that the immediate cancellation of the contract is justified. This applies in particular if the customer does not meet the special requirements of a trip according to the invitation with regard to his physical capacity or due to health problems. However, regardless of a cancellation by ARA Tours, the right to the travel price still prevails, but the saved expenses will be deducted.


If the trip is considerably impeded, endangered or impaired because of force majeure not foreseeable at the time the contract was concluded, both ARA Tours and the traveler may terminate the contract. If the contract is terminated, ARA Tours may

demand reasonable compensation for the travel services already provided or to be provided to complete the trip.


  • ARA Tours is liable within the scope of the due diligence of a prudent businessperson for the conscientious preparation of the trip, the careful selection and supervision of the service providers, the correctness of the travel description and the proper provision of the contractually agreed travel services.
  • ARA Tours is liable for the fault of the persons entrusted with the provision of services.


  • Remedy: If the trip is not carried out as contractually agreed, the traveler can request remedy. ARA Tours may refuse to remedy the situation if it requires disproportionate effort. ARA Tours can also remedy the situation by providing an equivalent replacement service.
  • Reduction of the travel price: The traveler can demand a corresponding reduction of the travel price for the duration of a non-contractual provision of the trip (reduction). The travel price shall be reduced in the ratio in which at the time of sale the value of the trip would have been in defect-free condition to the actual value. The reduction does not occur if the traveler culpably fails to report the defect.
  • Termination of contract: If a trip is considerably impaired because of a defect and ARA Tours does not remedy the situation within a reasonable period, the traveler may terminate the travel contract - in his own interest and for reasons of preservation of evidence - by means of a written declaration. The same applies if the traveler cannot be reasonably expected to make the journey due to a defect for an important, recognizable reason. The determination of a deadline for the remedy is not necessary only if remedy is impossible or rejected by ARA Tours or if the immediate termination of the contract is justified by the traveler's express interest. He shall owe ARA Tours the part of the trip price attributable to the services used, insofar as these services were of interest to him.
  • Compensation: Without prejudice to the reduction or termination, the traveler may claim compensation for non-performance, unless the defect in the trip is due to a circumstance for which ARA Tours is not responsible.


  • ARA Tours' liability for damage that are not physical injuries is limited to three times the trip price insofar as ARA Tours is responsible for damage caused to the traveler solely through the fault of a service provider.
  • ARA Tours shall not be liable for service disruptions in connection with services which are merely brokered as external services. (e.g. optional activities) and which are explicitly marked as optional in the travel description. This also applies in the event that one of the "ARA Tours tour guides" takes part in the event.
  • A claim for damages against ARA Tours is limited to the extent that a claim for damages against the service provider can only be asserted under certain conditions or restrictions or is excluded under certain conditions due to international conventions or statutory regulations based on such conventions and applicable to the services to be provided by a service provider.
  • The traveler is obliged to take all reasonable measures in the event of any disruptions to services in order to contribute to remedying the disruption and to keep the resulting damage to a minimum for all parties involved.
  • The traveler is in particular obliged to communicate his complaints immediately to the tour guide or the office of ARA Tours. ARA Tours is instructed to provide remedy as soon as possible.
  • The tour guide is not entitled to make statements on claims for damages.
  • If the traveler culpably omits to report a defect, a claim for reduction shall not be valid.


The traveler must assert claims against ARA Tours for non-contractual provision of the trip within one month of the contractually stipulated end of the trip. After the deadline has expired, the traveler can only assert claims if he or she has been prevented from meeting the deadline through circumstances beyond his or her control. In the traveler’s own interest, the notification should be made by e-mail. This is determined by the date of receipt by ARA Tours. Any liability for claims received later is excluded.


Each participant who must be in possession of a valid identity card - possibly with a visa - is responsible to ensure compliance with passport, entry, vaccination, currency and customs regulations. This also applies to valid driving licences. All costs, in particular the payment of rescission costs arising from non-compliance with these regulations, shall be borne by the customer.


The invalidity of individual provisions of the travel contract shall not result in the invalidity of the entire travel contract.

  1. OTHER

Physical requirements: In principle, the information on physical requirements during trips is given to the best of our knowledge, but without guarantee, since such information is not only subject to subjective assessments, but is also strongly influenced by external circumstances such as weather conditions.


Costa Rican law governs contractual and legal relationships between the traveler and ARA Tours. The place of jurisdiction for complaints of the traveler against the destination agency is San José, Costa Rica. If ARA Tours takes legal action against the traveler, the residence of the traveler shall be applicable.


The booked trip is handled by ARA Agencia de Viajes Internacional S.A. (commercial name ARA Tours):

Postal address: Apdo799-1007

San José, Costa Rica

Visiting address:

Frente Universidad La Salle Sabana Sur

10108 San José, Costa Rica

Last update: 21.05.2019

ARA Tours Testimonials-FeedBack


  • Janaina & Dieter, Brazil

    The trip was wonderful! Your help was invaluable and without your choices it would not have been so good! I am very very satisfied and very happy with the choices you made!

    Thank you very much for everything!

    Janaina & Dieter, Brazil
  • Kathrin, Ines, Matthias & Ingo, Germany

    Hello dear Aline, many thanks to you for the great compilation and organization of the trip. We were able to spend eventful, interesting and wonderful days in Costa Rica and will keep them in good memory. A thank you also goes to the ARA Tours team, which was available 24/7 for problems and questions, which were solved and answered quickly and reliably. The punctuality of the transfers offered should also be emphasized. In summary, it was a wonderful holiday.

    Kind regards

    Kathrin, Ines, Matthias & Ingo, Germany
  • Carina & Thomas, Germany

    Hello dear Aline,
    Now we have arrived back at San Jose Airport after a great trip. Everything worked out great and the tour was just perfectly planned and organized. Thank you very much. We take a lot of positive memories with us.
    Best regards.

    Carina & Thomas, Germany
  • Yvonne, Switzerland

    The Costa Rica trip together with my family is already behind us - it was wonderful!!! Everything went smoothly from A to Z, we had a wonderful time, no incidents and wonderful experiences.
    We all enjoyed it very much; the nature is enormous, but also the warm-hearted people, the cleanliness, the food - we are very enthusiastic!
    At this point I would like to thank you very much for your support in the preparation, for all the bookings, clarifications and enquiries!!!
    We visited the waterfall in La Fortuna and had a great view of the Arenal. In Monteverde we did a Hanging Bridges and Zipline tour and in Nosara a surf course. In Finca Rosa Bianca we did the coffee tour, it was all great, fun and interesting 😊. All in all, we saw lots of animals, always ate well, enjoyed the beaches....even in rainy weather 😊. Often we were even glad that it was overcast, otherwise it would have been almost toouuu hot for us.
    So THANK YOU again so much for everything!!!!

    Yvonne, Switzerland
  • Christina, Switzerland

    Many thanks for the extensive support (before, during and after the trip) and the professional handling of our concerns. With your support we had a smooth and unforgettable vacation in Costa Rica! Our favorite hotels: Hotel Plaza Yara and the Poas Volcano Lodge - a dream!
    All the best

    Christina, Switzerland
  • Jeanne, Bernd & Bill, USA

    Yay! I´m glad we are back on track. Thank you again for helping us with all these changes.
    I´m glad we choose ARA-you are amazing! Thanks for all your help! It made it a very memorable visit!

    Jeanne, Bernd & Bill, USA
  • Janka, The Netherlands

    Hi Eli & ARA Team,
    We have spoken to the guest and they are super enthusiastic about their Costa Rica roundtrip! Everything was well organized, nice hotels, nice mix of activities & beach and they have big compliments for you guys!!
    Many thanks for all the good work!! The guest highly appreciate it!!
    They had lunch nearby in Ara Ambigua Lodge, and they loved this place. Friendly staff and good food!
    Do you work with this accommodation? If so, we would love hear 😊
    Once again, heads off for this amazing trip!
    With warm regards

    Janka, The Netherlands
  • Thomas, Deborah, Eva & Paula, Switzerland

    Dear Priska
    Happily I write some words to you in English, so you can easily forward them also to Ara Tours, please. Thank you all, we spent a magic time in Costa Rica! Baumeler's and Ara Tours organisation and logistics were perfect, everything worked out even better than we expected. The tours were brilliant, we really enjoyed everything very very much!
    All the accomodation was absolutely wonderful... the setting, the quality, the food, with happy helpful friendly staff everywhere. It was a wonderful way to experience this beautiful country the way we did, on a private tour with personal guide and drivers. We saw and learnt sooo much - it would have been impossible to do so on our own.
    Especially we praise our brilliant guide Fernando Perez, we benefited so much from his truly wide knowledge and deep love for his Country which he passed on in lovely encouraging way. We even became friends and we will meet in Switzerland coming September! Also our driver Carlos Sandi was great, not only as a driver but also as a compagnion, animal spotter and photographer. Thank you!
    So.... now we just enjoy our last day...
    Sunny greetings, pura vida

    Thomas, Deborah, Eva & Paula, Switzerland
  • Yvonne & Andrea, Switzerland

    Hello all
    Unfortunately, our wonderful trip is already over and everyday life has caught up with us again. We would like to thank you very much for everything. The trip was planned exactly according to our wishes and we have seen so many beautiful places.
    Thank you Stefanie!
    We have felt completely comfortable and top cared for by you. Via Whats App we got immediate answers to our questions, with the car everything worked out great. In all locations we were treated very warmly and nicely. It was just so indescribably beautiful, we will dream of the beautiful experiences for a long time. In any case, we will warmly recommend you and hope for a next time. Thank you, thank you, thank you.
    Best regards.

    Yvonne & Andrea, Switzerland
  • Anita, Switzerland

    We have arrived safely in Switzerland and have already returned to work.
    It was a wonderful trip you put together for us.
    Your excellent service, as well as the 24 hour support service from ARA Tours, was truly outstanding.
    I have already recommended you several times and would book with you again and again. Thank you very much and keep me informed if there are any interesting offers.
    Best wishes.

    Anita, Switzerland
  • Lukas & Isabelle, Switzerland

    Hello Pedro, our time in CR is coming to an end and we wanted to say "thank you very much for organizing a phenomenal week". Everything has been well organized and we have seen many beauties of nature. Thanks!

    Lukas & Isabelle, Switzerland
  • Reinout & Yvonne, The Netherlands

    Thanks Jenny for the clear answer. We will make an appointment via the link you gave us.
    Today we visited National Parc Cabo Blanco. What an amazing park, so quiet for tourists, so full of animals, really lovely and therefore together with Monte Verde, Cahuita and Corcovado the park today, Cabo Blanco, scores high in our ranking of most beautiful parks of CR.These parks give us reason, together with the Pura Vida in CR, to come back soon. We'll keep in contact.

    Reinout & Yvonne, The Netherlands
  • Dominik, Germany

    Good day Jennifer
    As we have already told Simone, the stay at Lapa Rios is extremely enriching, thanks to the well planned planting and the untouched environment we see a lot of animals. Contrary to the plans before the stay, we do not want to visit more animals in captivity at the end. We will have a look at the few hours before we leave.
    We thank you and your team very much for the excellent advice and the permanent support! We can only recommend Ara Tours.
    Best regards.

    Dominik, Germany
  • Daniel, Jana & Theo, Germany

    A big thank to you, you saved our vacation!
    Communication already worked very well in Germany. The help from you, especially through Aline, should be mentioned here. This was fantastic from the first WhatsApp message to the last. We already know Costa Rica, so we knew what we wanted and what not. Ara Tours was an important point of contact for us. We are very grateful to Aline precisely because our actual travel agent cancelled our trip 36 hours before departure. She immediately organized everything for us. Whether the hotel in beautiful Punta Leona, the tours to the national parks, even the shuttle service with the great driver Guillerno Ortega has to be mentioned here. We are very grateful to you, dear Aline, but also to the entire Ara Tours team. You too made our almost 3-week trip to Costa Rica unforgettable again. We would love to come back and of course we will book through Ara Tours again.

    Daniel, Jana & Theo, Germany
  • Alexander & family, Switzerland

    Thank you, everything really worked out great. Super organization and at any time quick info / help / support from you!
    We liked it very much. The conclusion in Quepos was crowning. We liked the beach in the National Park Manuel Antonio very much. We would have liked to stay longer, but we take home many wonderful, unforgettable impressions. PURA VIDA!
    Many thanks to you Aline! We will gladly recommend you to others.

    Alexander & family, Switzerland
  • Neumann Family, Germany

    - The route was super planned, first on the beach time to arrive and then only from Monteverde with excursions inland etc. and at the end again beach - perfect!
    - Support from Ara Tours was VERY good!!! Through Whatsapp reachability the service was great, very quick answers / very flexible, good suggestions etc. Also with the doctor Ara Tours helped with translations by phone - that was really very, very good!
    - The home stay day was an absolute highlight - very authentic - so we got to know the locals REAL, the family was super friendly and very open and have talked about everything. Not at all touristy perceived.

    Neumann Family, Germany
  • Marine & Bruno, France

    We would like to thank you personally for this beautiful trip that you organised for us and for the follow-up that you did throughout the stay. A big thank you also to Jennifer d'Ara tours! Thank you again and have a great week!

    Marine & Bruno, France
  • Walter, Switzerland

    We really appreciated your (almost) daily updates from Costa Rica on Covid and related issues. That was a highlight compared to other incoming agents worldwide! We thank you for your effort and wish you that you manage the coming time well and stay healthy.

    Walter, Switzerland
  • Ronald, Germany

    Our great compliments for keeping us informed every day on the developments. We wish you all the best and keep yourself and families in good health and mood during this unprecedented period!

    Ronald, Germany
  • Kathrin, Germany

    You are really super! It is impressive how you manage the crisis with your super flow of information and the great reversal. Hats off!

    Kathrin, Germany
  • Michael, Germany

    Hello, we were on a round trip in Costa Rica from 27.11., which was booked through BigXtra and organised by them. We would like to take this opportunity to thank you very much. The tour was simply amazing! The support by Carlos was just great. We have done many trips before, but this one was an unforgettable experience thanks to Carlos. Carlos speaks very good German and was able to sensitively introduce us to Costa Rica, its incomparable nature and its great, friendly inhabitants. Pura Vida became for us a term for the attitude towards life in Costa Rica. Please say hello to Carlos from us and once again a huge thank you to him in the name of the whole group of 8. We wish him only the best for his future.

    Michael, Germany
  • Evelyne, Switzerland

    Wie just did a 4 week trip in Costa Rica which was organised from ARA tours and we really liked it - well done Ara Tours! We also had a guide - his name is Enrique. His German is really good and he knows a lot about Costa Rica and he showed us a lot of animals. We had a wonderful time with hime - thank you so much Enrique!

    Evelyne, Switzerland
  • Tanja, Germany

    perfect tour perfect tour guide pablo, everything very well organised 👍👍👍👍🇨🇷🇨🇨🇷 were thrilled

    Tanja, Germany
  • Ines, Germany

    Many thanks and great praise to our tour guide Mauricio and our bus driver Adrian! We felt very comfortable during the 2 weeks in Costa Rica. The wide-ranging knowledge of Mauricio and the super driving skills of Adrian were particularly admirable. Thanks to the eagle eyes of both of them, we had the opportunity to observe a variety of animals in Costa Rica. Thank you for everything!

    Ines, Germany
  • Sabine, Germany

    I can only recommend ARA Tours. Thanks again to Nicole for the great planning of the tour and the support. Our tour guide Peter Käser was simply incredible (a walking encyclopaedia) and always had an answer to all my questions about the flora and fauna and the history of CR. Our driver Julio carried my father on his hands, for which I am very grateful. CR is also worth a trip for wheelchair users at any time (with ARA Tours, of course).

    Sabine, Germany
  • Thieme Family, Germany

    We would like to thank you once again for organizing our trip [...] through the beautiful country of Costa Rica. Our special thanks go to our tour guide Enrique, who with his extensive knowledge of flora and fauna about his country brought it very close to us and made us want to come even a second time. We were very glad and happy to travel with him, as he was also very committed to our problems on site, in addition to his competent function as a tour guide.

    Thieme Family, Germany
  • Antonia-Maria & Boris, Austria

    Thank you from the bottom of my heart for your sensational effort! I do not know such a competent tour guide as with you really from nowhere else... and we have already traveled a lot... 🙏🏻🍀

    Antonia-Maria & Boris, Austria
  • Katja, Germany

    I wanted to thank you again for the great Costa Rica trip. We flew back home very happy and with many great impressions. A compliment for the super organisation. Everything worked out perfectly (except for the handover of the rental car, which was force majeure...). So thank you again and I have already recommended you to friends:-)!

    Katja, Germany
  • Denise & Alain, Switzerland

    Thank you very much for your email and the tickets. We really appreciate how quickly and efficiently you deal with our requests each time!

    Denise & Alain, Switzerland
  • Philippe, Switzerland

    Hello Christine Thank you very much for this information. The support is super👍 many thanks Gruss

    Philippe, Switzerland
  • Marianne & Stefan Gräub, Switzerland

    Otherwise, the planned trip was a complete success. Everything went well and the visits you organised were all very interesting. The visits you organised were all very interesting and gave us a great insight into the respective topics. The fact that the Ticos are very friendly and always ready to help was fully confirmed.

    Marianne & Stefan Gräub, Switzerland

    Contact Information

    WhatsApp: +506-8893-3863
    Phone: +506-2232-0400
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


    Apdo 799 – 1007
    San José, Costa Rica

    Licenced by the Costa Rican Tourist Board: Lic ICT OT 294

    Liability insurance: Instituto Costarricense de Seguros (INS) Coverage: Territory of the Republic of Costa Rica

    Derechos Reservados - ARA Agencia de Viajes Internacional S.A © 2023