General Terms and Conditions (GTCs)

Dear customer:

Thank you very much for your confidence in ARA Tours. We are excited to welcome you to Costa Rica soon. The following general terms and conditions (GTCs) are the binding and contractual basis for a professional and trustworthy execution of your planned trip.

  1. REGISTRATION & BOOKING CONFIRMATION

  • The general terms and conditions (GTCs) are sent to the customer together with the offer before the registration/contract conclusion.
  • With the travel registration, the customer provides ARA Tours with a binding offer to conclude a travel contract and thereby accepts the GTCs together with the complete range of services and prices listed in the offer.
  • The registration for a journey can be made in writing, orally or by telephone, as well as by e-mail.
  • In the case of online registrations, ARA Tours will immediately notify you by e-mail that the registration has been received. This confirmation does not constitute a confirmation of acceptance of the offer or the booking order.
  • The contract becomes legally binding when ARA Tours have confirmed the booking in writing.
  • If the content of the booking confirmation differs from the content of the travel booking, ARA Tours will make a new offer to which they are bound for a period of 10 days. The contract shall be concluded based on this new offer if the traveler gives his/her approval to ARA Tours within the commitment period. This can be done in writing, orally or by making a payment.
  • The customer (applicant) is responsible for all contractual obligations of his fellow travelers for whom he makes the booking as well as for his own, if he has agreed to this obligation by express and separate declaration.

  1. PAYMENT AND TRAVEL DOCUMENTS

  • Payment of the booking is due upon receipt of the invoice from ARA Tours no later than 45 days prior to departure. It is the timely receipt of payment on the business account of ARA Tours that prevails.
  • Short-term bookings under 45 days in advance are due immediately.
  • In the event of special terms of payment for individual service providers, an advance payment may be due at an earlier date, which will be informed accordingly and invoiced separately. This amount is deducted from the total invoice.
  • If the customer defaults on payment, ARA Tours is entitled to withdraw from the contract after issuing a reminder and setting a deadline and to be indemnified in accordance with point 5.
  • ARA Tours provides the customer with online general information on travel arrangements, the link to which will be sent by email after receipt of payment. The information in this document has been compiled to the best of our knowledge and belief. However, as individual provisions or partial aspects of the trip may change, no guarantee can be given for the year-round validity of this information.
  • Our airport tour guide hands over the specific travel documents (including voucher list) to the customer upon arrival or, if no airport pick-up has been booked, it will be handed over to the first hotel of the trip.

  1. SERVICES & SPECIFICATIONS

  • The services that are contractually agreed upon are determined by the service descriptions transmitted and by the details referring to them in the booking confirmation.
  • ARA Tours is bound by all information contained in the travel description. However, ARA Tours expressly reserves the right, for objectively justified, substantial and unforeseeable reasons, to declare a change to the service description before conclusion of the contract, of which the traveler will of course be informed prior to booking.

  1. PERFORMANCE & PRICE CHANGES

  • Changes or discrepancies of individual travel services from the agreed content of the travel contract, which shall become mandatory after conclusion of the contract and which have not been brought about by ARA Tours in bad faith, shall only be permitted insofar as the changes and discrepancies are not substantial and do not impair the overall layout of the booked trip. Any warranty claims shall remain unaffected if the changed services are defective. ARA Tours is obliged to inform the customer immediately in the event of changes or deviations in its services. If necessary, the customer will be offered a free rebooking or a free withdrawal.
  • ARA Tours can increase prices by up to 5% of the total travel price provided that at least 4 months have passed between the conclusion of the contract and the commencement of the trip and provided that this can be proven to take account for increases in transport costs, charges for certain services or a change in the exchange rates applicable to the trip in question which have actually occurred after the conclusion of the contract. Price increases based on the aforementioned circumstances shall only be permissible to the extent that the increase has an effect on the travel price calculated specifically based on the transport, tax and exchange rate components.
  • In the event of a subsequent change in the travel price or a change in an essential travel service, ARA Tours must inform the traveler immediately. Price increases from the 20th day before departure are not permitted. In the event of price increases of more than 5% or in the event of a significant change in an essential travel service, the traveler is authorized to withdraw from the travel contract without any additional fees.
  • The traveler must assert these rights immediately after the destination agency has declared the price increase or change in the travel service.

  1. WITHDRAWL BY THE PASSENGER, REBOOKINGS, SUBSTITUTES

  • The traveler can withdraw from the travel contract at any time prior to departure. The date on which ARA Tours receives the notice of withdrawal is relevant. A written declaration of withdrawal is recommended to provide evidence.
  • If the traveler withdraws from the travel contract or does not participate in the trip, ARA Tours may demand compensation for the travel arrangements made and for the expenses incurred. When calculating the compensation, any expenses usually saved and any other possible uses of the travel service shall be taken into account. ARA Tours may flat-rate this claim for compensation in a percentage of the tour price, taking into account the following breakdown according to the proximity of the time of cancellation to the contractually agreed start of the trip:

The following cancellation amounts are calculated:

  1. Up to 45days before departure 50 US$ handling fee
  2. From 44to 30 days before the start of the trip: 25% of the trip price.
  3. From 29to 8 days before the start of the trip, 50% of the price of the trip
  4. From the 7th day before departure: 100% of the trip price
  • ARA Tours reserves the right to charge a higher concrete compensation instead of the above flat rates if it can be proven that significantly higher expenses than the applicable flat rate have been incurred. In this case, ARA Tours is obliged to quantify and substantiate the claimed compensation taking into account the saved expenses and any other use of the travel services.
  • The travel customer is at liberty to prove to ARA Tours that no costs or costs lower than those demanded by ARA Tours based on the above flat rates have been incurred because of the cancellation or failure to take the trip.
  • Until the start of the trip, the traveler can request that a third party take over his/her rights and obligations under the travel contract and take part in the trip. Any additional costs incurred as a result shall be borne by the customer.

  1. UNUSED SERVICES

  • If the traveler does not make use of certain travel services due to early return or for other compelling reasons, ARA Tours will endeavor to reimburse all saved expenses charged by the service providers. This obligation shall not apply if the services concerned are completely insignificant or if reimbursement is contrary to statutory or official provisions.
  • If the traveler chooses an accommodation, catering or mode of transport other than the one booked, or if he or she renounces to the services provided in whole or in part, no refund will be made.

  1. WITHDRAWL & CANCELLATION BY ARA TOURS

  • ARA Tours can withdraw from the travel contract prior to the beginning of the trip or cancel the travel contract after the beginning of the trip if the following occurs:
  • If ARA Tours is informed prior to the start of the trip of important reasons relating to the person of the traveler which give reason to fear a lasting disruption of the trip. As such, the agreements "Withdrawal by the travel guest, rebooking, replacement person" shall apply.
  • Without observing a deadline, if the traveler, notwithstanding a warning by ARA Tours, permanently disturbs the execution of the trip or if he/she behaves in a manner contrary to the contract to such an extent that the immediate cancellation of the contract is justified. This applies in particular if the customer does not meet the special requirements of a trip according to the invitation with regard to his physical capacity or due to health problems. However, regardless of a cancellation by ARA Tours, the right to the travel price still prevails, but the saved expenses will be deducted.

  1. TERMINATION OF THE CONTRACT FOR EXCEPTIONAL CIRCUMSTANCES

If the trip is considerably impeded, endangered or impaired because of force majeure not foreseeable at the time the contract was concluded, both ARA Tours and the traveler may terminate the contract. If the contract is terminated, ARA Tours may

demand reasonable compensation for the travel services already provided or to be provided to complete the trip.

  1. LIABILITY OF THE DESTINATION AGENCY

  • ARA Tours is liable within the scope of the due diligence of a prudent businessperson for the conscientious preparation of the trip, the careful selection and supervision of the service providers, the correctness of the travel description and the proper provision of the contractually agreed travel services.
  • ARA Tours is liable for the fault of the persons entrusted with the provision of services.

  1. WARRANTY

  • Remedy: If the trip is not carried out as contractually agreed, the traveler can request remedy. ARA Tours may refuse to remedy the situation if it requires disproportionate effort. ARA Tours can also remedy the situation by providing an equivalent replacement service.
  • Reduction of the travel price: The traveler can demand a corresponding reduction of the travel price for the duration of a non-contractual provision of the trip (reduction). The travel price shall be reduced in the ratio in which at the time of sale the value of the trip would have been in defect-free condition to the actual value. The reduction does not occur if the traveler culpably fails to report the defect.
  • Termination of contract: If a trip is considerably impaired because of a defect and ARA Tours does not remedy the situation within a reasonable period, the traveler may terminate the travel contract - in his own interest and for reasons of preservation of evidence - by means of a written declaration. The same applies if the traveler cannot be reasonably expected to make the journey due to a defect for an important, recognizable reason. The determination of a deadline for the remedy is not necessary only if remedy is impossible or rejected by ARA Tours or if the immediate termination of the contract is justified by the traveler's express interest. He shall owe ARA Tours the part of the trip price attributable to the services used, insofar as these services were of interest to him.
  • Compensation: Without prejudice to the reduction or termination, the traveler may claim compensation for non-performance, unless the defect in the trip is due to a circumstance for which ARA Tours is not responsible.

  1. LIMITATION OF LIABILITY

  • ARA Tours' liability for damage that are not physical injuries is limited to three times the trip price insofar as ARA Tours is responsible for damage caused to the traveler solely through the fault of a service provider.
  • ARA Tours shall not be liable for service disruptions in connection with services which are merely brokered as external services. (e.g. optional activities) and which are explicitly marked as optional in the travel description. This also applies in the event that one of the "ARA Tours tour guides" takes part in the event.
  • A claim for damages against ARA Tours is limited to the extent that a claim for damages against the service provider can only be asserted under certain conditions or restrictions or is excluded under certain conditions due to international conventions or statutory regulations based on such conventions and applicable to the services to be provided by a service provider.
  • The traveler is obliged to take all reasonable measures in the event of any disruptions to services in order to contribute to remedying the disruption and to keep the resulting damage to a minimum for all parties involved.
  • The traveler is in particular obliged to communicate his complaints immediately to the tour guide or the office of ARA Tours. ARA Tours is instructed to provide remedy as soon as possible.
  • The tour guide is not entitled to make statements on claims for damages.
  • If the traveler culpably omits to report a defect, a claim for reduction shall not be valid.

  1. EXCLUSION OF CLAIMS AND STATUTE OF LIMITATIONS

The traveler must assert claims against ARA Tours for non-contractual provision of the trip within one month of the contractually stipulated end of the trip. After the deadline has expired, the traveler can only assert claims if he or she has been prevented from meeting the deadline through circumstances beyond his or her control. In the traveler’s own interest, the notification should be made by e-mail. This is determined by the date of receipt by ARA Tours. Any liability for claims received later is excluded.

  1. PASSPORT, VISA AND HEALTH REGULATIONS

Each participant who must be in possession of a valid identity card - possibly with a visa - is responsible to ensure compliance with passport, entry, vaccination, currency and customs regulations. This also applies to valid driving licences. All costs, in particular the payment of rescission costs arising from non-compliance with these regulations, shall be borne by the customer.

  1. INEFFECTIVENESS OF INDIVIDUAL PROVISIONS

The invalidity of individual provisions of the travel contract shall not result in the invalidity of the entire travel contract.

  1. OTHER

Physical requirements: In principle, the information on physical requirements during trips is given to the best of our knowledge, but without guarantee, since such information is not only subject to subjective assessments, but is also strongly influenced by external circumstances such as weather conditions.

  1. APPLICABLE LAW AND JURISDICTION

Costa Rican law governs contractual and legal relationships between the traveler and ARA Tours. The place of jurisdiction for complaints of the traveler against the destination agency is San José, Costa Rica. If ARA Tours takes legal action against the traveler, the residence of the traveler shall be applicable.

  1. DESTINATION AGENCY

The booked trip is handled by ARA Agencia de Viajes Internacional S.A. (commercial name ARA Tours):

Postal address: Apdo799-1007

San José, Costa Rica

Visiting address:

Frente Universidad La Salle Sabana Sur

10108 San José, Costa Rica

Last update: 21.05.2019


WE ARE:

Testimonials

  • LG Daniel, Jana und Theo

    • "Ein großes Dankeschön, Ihr habt unseren Urlaub gerettet!
      Wo fange ich/ wir an? Bereits in Deutschland hat die Kommunikation sehr gut funktioniert. Die Hilfe von Euch insbesondere durch Aline ist hier zu erwähnen. Diese war von der ersten WhatsApp Nachricht bis zur letzten fantastisch. Wir kennen Costa Rica bereits, daher wussten wir was wir wollen und was nicht. Trotzdem war AraTours für uns ein wichtiger Ansprechpartner. Gerade weil unser eigentlicher Reiseanbieter 36 Stunden vor Abflug unsere Reise gecancelt hatte, sind wir Aline sehr dankbar. Sie hat sofort alles für uns organisiert. Ob Hotel im schönen Punta Leona, ob die Touren in die Nationalparks, selbst der Shuttleservice mit dem großartigen Fahrer Guillerno Ortega muss hier erwähnt werden. Wir sind Dir, liebe Aline, aber auch dem gesamten AraTours Team sehr dankbar. Auch Ihr habt unsere knapp 3-wöchige Reise nach Costa Rica wieder unvergesslich werden lassen. Wir kommen gerne wieder und werden dann natürlich wieder über AraTours buchen."
    • "A big thank to you, you saved our vacation!
      Communication already worked very well in Germany. The help from you, especially through Aline, should be mentioned here. This was fantastic from the first WhatsApp message to the last. We already know Costa Rica, so we knew what we wanted and what not. Ara Tours was an important point of contact for us. We are very grateful to Aline precisely because our actual travel agent cancelled our trip 36 hours before departure. She immediately organized everything for us. Whether the hotel in beautiful Punta Leona, the tours to the national parks, even the shuttle service with the great driver Guillerno Ortega has to be mentioned here. We are very grateful to you, dear Aline, but also to the entire Ara Tours team. You too made our almost 3-week trip to Costa Rica unforgettable again. We would love to come back and of course we will book through Ara Tours again."
    • "Un gran agradecimiento, ¡nos han salvado las vacaciones!
      ¿Por dónde empiezo/empezamos? Ya desde Alemania la comunicación funcionó muy bien. Debo mencionar la gran ayuda de ustedes, especialmente a través de Aline. Esto fue fantástico desde el primer mensaje de WhatsApp hasta el último. Ya conocíamos Costa Rica, así que sabíamos lo que queríamos y lo que no. Sin embargo, ARA Tours fue un contacto importante para nosotros. Especialmente porque nuestro actual proveedor de viajes había cancelado nuestro viaje 36 horas antes de la salida, por eso estamos muy agradecidos con Aline porque inmediatamente organizó todo para nosotros. Desde el hotel en la hermosa Punta Leona, en las excursiones en los parques nacionales, incluso el servicio de transporte con el gran conductor Guillerno Ortega debe ser mencionado también. Te estamos muy agradecidos, querida Aline, pero también a todo el equipo de ARA Tours. También han hecho que nuestro viaje de 3 semanas a Costa Rica fuera inolvidable. Estaremos encantados de volver y, por supuesto, reservaremos de nuevo a través de ARA Tours."
  • Wolf Family

    • "Danke, es hat wirklich alles prima geklappt. Super Organisation und zu jeder Zeit schnelle Infos/Hilfe/Unterstützung von Euch!
      Es hat uns sehr gefallen. Der Abschluss in Quepos war krönend. Der Strand im Nationalpark Manuel Antonio gefiel uns sehr. Wir wären gerne länger geblieben, nehmen jedoch zahlreiche wunderschöne, unvergessliche Eindrücke mit Nachhause. PURA VIDA!
      Vielen Dank an Dich Aline! Wir empfehlen Euch gerne weiter."
    • "Thank you, everything really worked out great. Super organization and at any time quick info / help / support from you!
      We liked it very much. The conclusion in Quepos was crowning. We liked the beach in the National Park Manuel Antonio very much. We would have liked to stay longer, but we take home many wonderful, unforgettable impressions. PURA VIDA!
      Many thanks to you Aline! We will gladly recommend you to others."
    • "Gracias, todo ha salido muy bien. ¡Super organización y en todo momento tuvimos su ayuda y apoyo de usted, la información siempre fue rápida!
      Nos ha gustado mucho. La conclusión en Quepos fue la "cereza en el pastel". Nos gustó mucho la playa del Parque Nacional Manuel Antonio. Nos hubiera gustado quedarnos más tiempo, pero nos llevamos a casa muchas impresiones hermosas e inolvidables. ¡PURA VIDA!
      ¡Muchas gracias a ti Aline! Los recomendaremos con gusto a otros".
  • Neumann

    • - Die Route war super geplant, erst am Strand Zeit zum Ankommen und dann erst ab Monteverde mit Ausflügen im Inland etc. und am Ende nochmal Strand – perfekt!
      - Betreuung von Ara Tours war SEHR gut!! Durch die Whatsapp erreichbarkeit war der Service prima, sehr schnelle Antworten / sehr flexibel, gute Vorschläge etc. Auch beim Arzt hat Ara Tours geholfen mit Übersetzungen per Telefon – das war wirklcih sehr, sehr gut!
      - Der Home Stay Tag war absolutes Highlight – sehr authentisch – so haben sie die Einheimischen RICHTIG kennengelernt, die Familie war super freundlich und sehr offen und haben über alles gesprochen. Überhaupt nicht touristisch wahrgenommen, Sie durften dort sich auch das Haus ansehen und Frau Neumann fand es für ihre Kinder auch eine tolle Erfahrung
    • - The route was super planned, first time to arrive at the beach and then from Monteverde with excursions inland etc. and at the end again beach - perfect!
      - Support from Ara Tours was VERY good!!! Through Whatsapp reachability the service was great, very quick answers / very flexible, good suggestions etc. Also with the doctor Ara Tours helped with translations by phone - that was very, very good!
      - The Home Stay day was absolute highlight - very authentic - so they got to know the locals REAL, the family was super friendly and very open and have talked about everything. Not at all touristy perceived, you were also allowed to look at the house there and Mrs. Neumann found it also a great experience for their children
    • - La ruta estaba super planificada, primero para llegando a la playa y luego hacia Monteverde, con excursiones por el interior, ect y al final otra ves a la playa, perfecto!
      - ¡¡¡El - ¡El apoyo de Ara Tours fue Muy bueno!!! A través de la accesibilidad del WhatsApp el servicio fue genial, respuestas muy rápidas / muy flexibles, buenas sugerencias etc.! ¡También con el médico de Ara Tours, nos ayudó con las traducciones por teléfono - eso fue muy bueno!
      - El día de la estancia en la casa de huéspedes fue absolutamente el punto culminante- muy auténtico- por lo que llegué a conocer a los lugareños REALMENTE, la familia era super amable y muy abiertos y han hablado de todo. No se percibe en absoluto una zona turística., también se nos permitió mirar la casa allí y la señora Neumann encontró también una gran experiencia para sus hijos
  • Marine & Bruno Serra

    • Hallo
      Wir wollten Ihnen persönlich für diese sehr schöne Reise danken, die Sie für uns organisiert haben und für die Nachbereitung, die Sie während des gesamten Aufenthalts gemacht haben. Ein großes Dankeschön auch an Jennifer d'Ara tours! Nochmals vielen Dank und eine gute Woche
    • Hello
      We would like to thank you personally for this beautiful trip that you organised for us and for the follow-up that you did throughout the stay. A big thank you also to Jennifer d'Ara tours! Thank you again and have a great week!
    • Hola
      Queríamos agradecerte personalmente este viaje tan bonito que nos has organizado y el seguimiento que has hecho durante toda la estancia. ¡Un gran agradecimiento también a Jennifer d'Ara tours! Gracias de nuevo y que tengan una buena semana
    • Bonjour
      Nous tenions à vous remercier personnellement pour ce très beau voyage que vous nous avez organisé ainsi que pour le suivi que vous avez effectué tout au long du séjour. Un grand merci également à Jennifer d Ara tours! Merci encore et bonne semaine
  • WALTER EGGENSCHWILER

    • Deine (fast) täglichen Updates aus Costa Rica zum Thema Covid und damit verbundene Problemstellungen haben wir sehr geschätzt. Das war ein Highlight im Vergleich zu anderen Incoming Agents weltweit! Wir bedanken uns für euren Effort und wünschen euch, dass ihr die kommende Zeit gut bewältigt und gesund bleibt.
    • We really appreciated your (almost) daily updates from Costa Rica on Covid and related issues. That was a highlight compared to other incoming agents worldwide! We thank you for your effort and wish you that you manage the coming time well and stay healthy.
    • Tus actualizaciones (casi) diarias desde Costa Rica sobre Covid y temas relacionados fueron muy apreciadas. ¡Eso fue un punto culminante en comparación con otros agentes entrantes en todo el mundo! Le agradecemos su esfuerzo y le deseamos que lleve bien el tiempo que viene y que se mantenga sano.
  • RONALD RAADSHEER

    • Unser großes Kompliment dafür, dass Sie uns jeden Tag über die Entwicklungen auf dem Laufenden halten. Wir wünschen Ihnen alles Gute und behalten Sie sich und Ihre Familien in dieser beispiellosen Zeit in guter Gesundheit und Stimmung!
    • Our great compliments for keeping us informed every day on the developments. We wish you all the best and keep yourself and families in good health and mood during this unprecedented period!
    • Nuestra gran felicitación por mantenernos informados cada día sobre los acontecimientos. Le deseamos todo lo mejor y que se mantenga a sí mismo y a su familia con buena salud y ánimo durante este periodo sin precedentes.
  • KATHRIN VONSCHILLER

    • Ihr seid wirklich super! Es ist beeindruckend, wie Ihr die Krise mit Eurem super Informationsfluss und der tollen Rückabwicklung meistert. Hut ab!
    • You are really super! It is impressive how you manage the crisis with your super flow of information and the great reversal. Hats off!
    • ¡Eres realmente super! Es impresionante cómo gestionas la crisis con tu súper flujo de información y la gran inversión. Me quito el sombrero.
  • MICHAEL WITTE

    • Guten Tag, wir waren ab dem 27.11. auf einer Rundreise in Costa Rica, welche über BigXtra gebucht und von ihnen organisiert wurde. Wir möchten uns auf diesem Wege sehr herzlich bedanken. Die Rundfahrt war einfach der Hammer !! Die Betreuung durch Carlos war eifach nur Spitze. Wir haben schon viele Reisen gemacht, aber diese ist Dank Carlos zu einem unvergesslichen Erlebnis geworden. Carlos spicht sehr gut deutsch und konnte und sehr einfühlsam Costa Rica, die unvergleichliche Natur und die tollen, freundlichen Einwohner nahe bringen. Pura Vida wurde für uns ein Begriff für das Lebensgefühl in Costa Rica. Bitte grüßen sie Carlos von uns und nochmals eine riesiges Dankeschön an ihn im Namen der ganzen 8-köpfigen Gruppe. Wir wünschen ihm nur das Beste für seine Zukunft.
    • Hello, we were on a round trip in Costa Rica from 27.11., which was booked through BigXtra and organised by them. We would like to take this opportunity to thank you very much. The tour was simply amazing! The support by Carlos was just great. We have done many trips before, but this one was an unforgettable experience thanks to Carlos. Carlos speaks very good German and was able to sensitively introduce us to Costa Rica, its incomparable nature and its great, friendly inhabitants. Pura Vida became for us a term for the attitude towards life in Costa Rica. Please say hello to Carlos from us and once again a huge thank you to him in the name of the whole group of 8. We wish him only the best for his future.
    • Hola, estuvimos desde el 27.11. en un viaje de ida y vuelta en Costa Rica, que fue reservado a través de BigXtra y organizado por ellos. Nos gustaría darles las gracias. ¡El viaje de ida y vuelta fue simplemente impresionante! El apoyo de Carlos fue simplemente genial. Ya hemos hecho muchos viajes, pero este se ha convertido en una experiencia inolvidable gracias a Carlos. Carlos habla muy bien alemán y fue capaz de introducirnos con sensibilidad en Costa Rica, la incomparable naturaleza y los grandes y amables habitantes. Pura Vida se convirtió para nosotros en un término para la actitud hacia la vida en Costa Rica. Por favor, saluda a Carlos de nuestra parte y una vez más un enorme agradecimiento a él en nombre de todo el grupo de los 8. Le deseamos lo mejor para su futuro.
  • EVELYNE THOMMEN

    • Wir haben gerade eine 4-wöchige Reise in Costa Rica gemacht, die von ARA Tours organisiert wurde und es hat uns sehr gut gefallen - gut gemacht Ara Tours! Wir hatten auch einen Reiseleiter - sein Name ist Enrique. Sein Deutsch ist wirklich gut und er weiß viel über Costa Rica und er hat uns viele Tiere gezeigt. Wir hatten eine wunderbare Zeit mit ihm - vielen Dank Enrique!
    • Wie just did a 4 week trip in Costa Rica which was organised from ARA tours and we really liked it - well done Ara Tours! We also had a guide - his name is Enrique. His German is really good and he knows a lot about Costa Rica and he showed us a lot of animals. We had a wonderful time with hime - thank you so much Enrique!
    • Acabamos de hacer un viaje de 4 semanas en Costa Rica organizado por ARA Tours y nos ha gustado mucho. También tuvimos un guía - su nombre es Enrique. Su alemán es muy bueno y sabe mucho sobre Costa Rica y nos mostró muchos animales. Lo pasamos muy bien con él - ¡muchas gracias Enrique!
  • TANJA WEBER

    • perfekte tour perfekter reiseleiter pablo, alles sehr gut organisiert 👍👍👍👍🇨🇷🇨🇷🇨🇷 waren begeistert
    • perfect tour perfect tour guide pablo, everything very well organised 👍👍👍👍🇨🇷🇨🇨🇷 were thrilled
    • tour perfecto, perfecto guía turístico pablo, todo muy bien organizado 👍👍👍👍🇨🇷🇨🇨🇷 quedaron encantados
  • INES LECHNER

    • Herzlichen Dank und großes Lob an unseren Reiseleiter Mauricio und unseren Busfahrer Adrian! Wir haben uns in den 2 Wochen Costa Rica sehr wohl gefühlt. Sehr bewundernswert waren vor allem das breitgefächerte Wissen von Mauricio und die super Fahrkünste von Adrian. Dank der Adleraugen der Beiden, hatten wir die Möglichkeit eine Vielzahl der Tiere in Costa Rica zu beobachten. Danke für Alles!
    • Many thanks and great praise to our tour guide Mauricio and our bus driver Adrian! We felt very comfortable during the 2 weeks in Costa Rica. The wide-ranging knowledge of Mauricio and the super driving skills of Adrian were particularly admirable. Thanks to the eagle eyes of both of them, we had the opportunity to observe a variety of animals in Costa Rica. Thank you for everything!
    • ¡Muchas gracias y grandes elogios a nuestro guía turístico Mauricio y a nuestro conductor de autobús Adrián! Nos sentimos muy cómodos durante las 2 semanas en Costa Rica. Fueron muy admirables sobre todo los amplios conocimientos de Mauricio y las súper habilidades de conducción de Adrián. Gracias a los ojos de águila de ambos, tuvimos la oportunidad de observar una gran variedad de animales en Costa Rica. Gracias por todo.
  • SABINE SCHUMACHER

    • ARA Tours kann ich nur weiterempfehlen. Danke nochmal an Nicole für die tolle Ausarbeitung der Tour und die Betreuung. Auch unser Tourguide Peter Käser war einfach unglaublich (wandelndes Lexikon) auf alle Fragen rund um Flora und Fauna sowie über die Geschichte von CR hatte er immer eine Antwort. Unser Fahrer Julio hat meinen Vater auf Händen getragen wofür ich ihm sehr dankbar bin Auch für Rollifahrer ist CR jederzeit eine Reise wert ( natürlich mit ARA Tours ) Tausend Dank an das ganze Team
    • I can only recommend ARA Tours. Thanks again to Nicole for the great planning of the tour and the support. Our tour guide Peter Käser was simply incredible (a walking encyclopaedia) and always had an answer to all my questions about the flora and fauna and the history of CR. Our driver Julio carried my father on his hands, for which I am very grateful. CR is also worth a trip for wheelchair users at any time (with ARA Tours, of course).
    • Sólo puedo recomendar ARA Tours. Gracias de nuevo a Nicole por la gran preparación de la gira y el apoyo. También nuestro guía turístico Peter Käser era simplemente increíble (enciclopedia andante) en todas las preguntas sobre la flora y la fauna, así como sobre la historia de CR siempre tenía una respuesta. Nuestro conductor Julio ha llevado a mi padre de la mano por lo que le estoy muy agradecido También para los usuarios de sillas de ruedas CR siempre vale la pena un viaje (por supuesto con ARA Tours) Mil gracias a todo el equipo
  • FAMILIE THIEME

    • ,,Wir bedanken uns hiermit noch einmal für die Organisation der Reise [...] durch das wunderschöne Land Costa Rica. Unser besonderer Dank gilt unserem Reiseleiter Enrique, der uns mit seiner umfassenden Kenntnis von Flora und Fauna über sein Land dieses sehr nahe gebracht hat und den Wunsch geweckt hat, sogar ein zweites Mal zu kommen. Wir waren sehr froh und glücklich, mit ihm zu reisen, da er sich auch neben seiner kompetenten Funktion als Reiseleiter sehr für unsere Probleme vor Ort eingesetzt hat."
    • We would like to thank you once again for organizing our trip [...] through the beautiful country of Costa Rica. Our special thanks go to our tour guide Enrique, who with his extensive knowledge of flora and fauna about his country brought it very close to us and made us want to come even a second time. We were very glad and happy to travel with him, as he was also very committed to our problems on site, in addition to his competent function as a tour guide."
    • Nos gustaría agradecerles una vez más la organización de nuestro viaje [...] por el hermoso país de Costa Rica. Nuestro especial agradecimiento a nuestro guía turístico Enrique, que con sus amplios conocimientos de la flora y la fauna de su país nos acercó mucho a él y nos hizo querer venir incluso una segunda vez. Estuvimos muy contentos y felices de viajar con él, ya que también se implicó mucho en nuestros problemas locales, además de su competente función de guía turístico."
  • FAMILIE STALDER

    • Danke Euch von Herzen für Euren sensationellen Einsatz! Ich kenne keine so kompetente Reiseleitung wie bei Euch echt von nirgendwo sonst... und wir sind schon viel gereist... 🙏🏻🍀
    • Thank you from the bottom of my heart for your sensational effort! I do not know such a competent tour guide as with you really from nowhere else... and we have already traveled a lot... 🙏🏻🍀
    • Gracias de todo corazón por su sensacional esfuerzo. No conozco un guía turístico tan competente como con usted realmente de ningún otro lugar... y ya hemos viajado mucho.... 🙏🏻🍀
  • Katja Stadelmann

    • ich wollte mich bei euch nochmals für die tolle Costa Rica Reise bedanken. Wir sind ganz glücklich und mit vielen tollen Eindrücken nach Hause zurückgeflogen. Ein Kompliment für die super Organisation. Es hat alles perfekt geklappt (bis auf die Übergabe des Mietwagens, was aber höhere Gewalt war...). Euch also nochmals vielen Dank und ich habe euch auch schon an Freunde weiterempfohlen:-)!
    • I wanted to thank you again for the great Costa Rica trip. We flew back home very happy and with many great impressions. A compliment for the super organisation. Everything worked out perfectly (except for the handover of the rental car, which was force majeure...). So thank you again and I have already recommended you to friends:-)!
    • Quería daros las gracias de nuevo por el estupendo viaje a Costa Rica. Estamos muy contentos y volvimos a casa con muy buenas impresiones. Un elogio para la súper organización. Todo funcionó a la perfección (excepto la entrega del coche de alquiler, que fue de fuerza mayor...). ¡Así que gracias de nuevo y ya os he recomendado a mis amigos:-)!
  • Conny Koch

    • Du und dein Team habt den Gästen eine tolle Reise und traumhafte Tage in eurem schönen Land organisiert und dafür danke ich dir/euch ganz herzlich!
    • You and your team have organized a great trip and wonderful days for the guests in your beautiful country and I thank you very much for that!
    • Usted y su equipo han organizado un gran viaje y unos días maravillosos en su hermoso país, ¡y se lo agradezco mucho!
  • Dénise Steiger

    • Vielen Dank für Ihre E-Mail und die Tickets. Wir wissen es wirklich sehr zu schätzen, wie schnell und effizient Sie sich um unsere Anfragen jeweils kümmern!
    • Thank you very much for your email and the tickets. We really appreciate how quickly and efficiently you deal with our requests each time!
    • Muchas gracias por su correo electrónico y sus entradas. Apreciamos mucho la rapidez y eficacia con la que atendieron nuestras peticiones cada vez.
  • Philippe

    • Hallo Christine Besten Dank für diese Infos. Der Support ist super👍 vielen dank Gruss
    • Hello Christine Thank you very much for this information. The support is super👍 many thanks Gruss
    • Hola Christine Muchas gracias por esta información. El apoyo es super👍 muchas gracias Gruss
  • Marianne & Stefan Gräub

    • Ansonsten war die geplante Reise ein voller Erfolg. Alles hat bestens geklappt und die von euch organisierten. Besuche waren alle sehr interessant und gaben uns einen tollen Einblick in die jeweiligen Themen. Dass die Ticos sehr freundlich und jederzeit hilfsbereit sind, hat sich voll bestätigt.
    • Otherwise, the planned trip was a complete success. Everything went well and the visits you organised were all very interesting. The visits you organised were all very interesting and gave us a great insight into the respective topics. The fact that the Ticos are very friendly and always ready to help was fully confirmed.
    • Por lo demás, el viaje previsto fue todo un éxito. Todo funcionó muy bien y las visitas organizadas por ustedes. Las visitas fueron todas muy interesantes y nos dieron una gran visión de los respectivos temas. El hecho de que los ticos son muy amables y serviciales en todo momento se confirmó plenamente.

Contact Information

WhatsApp: +506-8893-3863
Phone: +506-2232-0400
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Address

Apdo 799 – 1007
San José, Costa Rica

Licenced by the Costa Rican Tourist Board: Lic ICT OT 294

Liability insurance: Instituto Costarricense de Seguros (INS) Coverage: Territory of the Republic of Costa Rica

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